WebAfrica's pathetic service

I am lost for words to describe how annoyed I am about WebAfrica’s service. It is worst that poorest service, it is pathetic. I cancelled my contract on the 6th of January 2025. They said I can only cancel with effect from 1st March 2025. Received confirmation email on the same day. The services were disconnected from 1st of February. I have been sent from post to pillar trying to get them to connect my services until my new service provider installed and activated my services on the 26th of February. The whole month I did not have connection. Mind you I have paid for the month of February. I called them to arrange for the collection of their router. They are telling me that my service is active. I have activated my service 2 weeks ago, mind you no one came back to me to tell me my services are active. I have not had access to internet for the whole month in my house. Now they are saying my referral service is cancelled and my fibre is active and working. What English is that. Despite receiving an email from them on the 1st of March confirming that my services have been cancelled and sending all these emails to the agent, she is telling me that she will cancel my services from the 1st of May as I am giving notice now. Tell me, how many notices should I cancel the same contract. They just act stupid and it is deliberate. All of a sudden, they have deducted from bank account for March. Why are they billing me for March when I have cancelled my contract, I don’t know. Tried to reverse the transaction from my account, it does not allow. These people are mafias. Another worst thing is their communication channel, you can only contact them through WhatsApp with poor service. If they happen to talk to you, they will post you from post to pillar.