1 reviews | Active since Nov 2011
Webafrica's pathetic erratic fiber
This is the worst service, and the umpteenth time I lodge a complain on the Webafrica customer support email, but their response is pathetic. Also lodged complains on Hellopeter, but to no avail. ANYONE CONTEMPLATING USING WEBAFRICA - DON'T.
Your fibre connectivity is pathetic, fluctuating between nothing and 20MBS regularly. For streaming purposes, your company is worth zero.
It is time to move to another company as your reliability is worthless. In the meantime, while I have paid for a reliable stable service, get your flippin act together and get my line stable and workable.
Your phone in customer service is as lame as the PATHETIC messages and so-called jokes I have to endure, and then 15 minutes later I hang up because your customer service do not answer.
All in all, a very bad experience with Web-no-cover-Africa
Please get the line sorted for the time I am still with you.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica