Webafrica's Malevolent Business Practices

In the last few months I've had horrible services from Webafrica's customer care and their products.

I've had to spend a lot of money on phonecalls just getting to tech support which is worse when you're forced to hear those awful puns and jokes nonstop. I've had to spend additional money travelling to their offices just to return the LTE router which their support told me they don't pick up but staff at Webafrica's office told me it was supposed to be done for me. They cut my service for 2 days for no reason and now flat out deny it. They started arbitrarily throttling my youtube at night for no reason. (I even confirmed it wasn't any of my hardware but they still try to claim it is) I've caught their staff flat out lying to me even when I had proof of issues. I've personally had to deal with Openserve to resolve issues their support team wasn't equipped to deal with or just lazy to deal with.

What's worse is how often I try to reach out for help and they're more interested in just trying to selectively read my complaints than help in a whole. When they're not doing that they just ignore the mails till my inbox gets repeatedly spammed with "We're sorry it's taking us a little longer to get back to you". From my attempts to also get a refund I was told people would call me however they never contact me back.

It's honestly been a miserable experience using Webafrica and I strongly urge anyone looking at them for LTE or Fibre to avoid them, unless you enjoy not knowing when your service will be disabled at random and not being able to receive any support.