WEBAFRICA's lack of service

From: Pam Balram Sent: Monday, 07 February 2022 08:27 To: '***' Subject: FW: Your Web Africa account: Statement

Good Morning

Thank you for the e-mail.

Please note that you contractor is unable to connect my Fibre line as the Vumatel point is far. According to them it would cost approximately R3000 to run the cables to my property.

Please may send another service provider to check is this out as I don’t believe that to run cable to my property would cost so much. Further to this it was extremely hot on that day , and the contractor might have just been lazy.

If this cannot be done, then kindly refund my money.

Kind Regards Pam

REFER TO BELOW.......I used the e-mail address on my statement and the below is the response i received. I need to cancel my contract and get a refund based on the Vumatel;s infrastructure, I am unable to connect Fibre. I have been given a run around since last week. I tried calling their landline only to wait hours to not be assisted. Trying to get assistance on WhatsApp is even worse. From: *** [mailto:***] Sent: Friday, 04 February 2022 16:21 To: Pam Balram Subject: Your Web Africa account: Statement