WebAfrica's lack of Customer Service

I requested a fibre line installation on 24th March 2021. The installer (Open Serve) contacted me on 25th March and did the installation. Very impressed with Open Serve. I asked the installer when my router will be delivered, and he advised it should be delivered latest 26th March. I contacted WebAfrica, after struggling for 2 hours using the only way to get n contact with them which is WhatsApp, and was told that the router was scheduled to be delivered for Thursday 1st April as it was dispatched on Tuesday 30 March already. Up until this point I do not have a tracking number and now i was told by another agent that delivery will only be done next week. I work from home and connectivity is crucial. The complete lack of commitment and service from a service provider is astonishing. Take it from me: A better price gives you worse service.