Webafrica's fibre line restoration prolonged

On Wednesday, May 1 payment was made to internet service provider Webafrica for my account, however restoration was delayed due to being a holiday and no worker was available to assist.

The following day, I reached out to their Agents via live chats on both Website and WhatsApp and was sent a text "We're experiencing an influx of request and they are working on it".

On their social media platforms, Facebook and X, I was advised their team is working on it and shall be attended to as soon as possible.

By Friday, my line had still not being restored and was advised that the matter has been logged with Vumatel so they can check if they can activate the line without coming to my place of residency. I have been waiting since...

I reached out to them via email and was assured that the issue has been escalated to the relevant department, two days later still no access to internet as the status remain pending.