Webafrica's extremely badf service and communication

I'm having an extremely bad experience with Webafrica’s voip service. In mid October 2023, I decided to move from Afrihost Pure VOIP, also for reasons of poor quality service; with Afrihost, I could make but not receive calls, causing me missed calls, thereby loss of business). Webafrica’s support and quality of service however, is considerably worse, being run mostly by their ‘Willie the Bot’, because this bot is just as useless as their poorly trained live ‘agents’, who send you back and forth from one to the other, not knowing their jobs. They have a Whatsapp line for support, which is so useless, one can sit for days (in my case, for weeks) struggling to get my landline porting issue resolved; they have not been able to do so, despite offering the service. In frustration, I wrote to *** and ***, but also got no reply. Back in March when I switched my fibre account to them, it involved a simple switch-over, something that should’ve taken less than half an hour; they couldn’t handle that properly either, resulting in nearly a day’s lost connectivity for me. So to the potential customer looking for Internet and VOIP services, be warned; Webafrica have proven to be like kids trying to operate in a grownup’s world. Of course, I am now actively searching for a new Internet Service Provider, so that I can cancel all my business ASAP with Webafrica.