Webafrica's disappointing service and lack of support

I am incredibly disappointed in the service received from Webafrica. I chose them as an ISP as I received great feedback and was impressed at how easy it was to register and pay. I instantly received communication on the process but then nothing. I tried contacting their call centre, which I have been on hold with since yesterday when I get through to an agent they keep transferring me costing me airtime. I am also currently holding for an agent via whatsapp since yesterday and have not been transferred to an agent which they claim will assist you promptly while holding to be assisted via telephone. I emailed them yesterday and received no response which makes me think they not interested in my business. According to vumatel our order has not been logged with them from webafrica hence no call and the order number given to me is an internal reference number. Which does not assist me. I want to get a refund and cancel my order to move to a service provider who is interested in the individual but how can I if I cannot get through!