WebAfrica's customer support is unacceptable

WebAfrica's service has deteriorated over the years. A few years ago we subscribed to WA's fibre connectivity. The service was not great then with long waiting times and I eventually moved to another ISP. I've forgotten about that experience when we needed internet at our new home and subscribed once again to WebAfrica. We've paid subscription for December and January but we're still without any Internet. WA sent us a router but did not send someone to come check the fibre cable and connections. When calling WA support you'd inevitably wait in excess of 20-minutes. If you want to use their "live chat" on their website you are directed to open WhatsApp. I am now forced to install an app that I don't want to use just to get support from my ISP. I will cancel before we've even been able to access the Internet. This service truly sucks.