Webafrica's customer service is terrible!

Webafrica's customer service is terrible! App**** for a fibre line upgrade, it took 4 days to get upgraded, then when they did the upgrade, my internet went down and has still been down for 3 days and counting! Trying to get hold of them via phone, Whatsapp live chat, email, just doesnt work. I have asked to speak to a manager many times and all I get is they will arrange a call back which never happens. When I eventually get to speak to a support person, they run through the same checks over and over and then tell me they have logged a case, but then they close the case automatically without doing anything. I have also been cut off from live chats and calls in the middle of telling them to resolve my issue. Never ever use webafrica, truly the worst service i have ever received. I will be going to another ISP as soon as I can.