Webafrica's customer service is non existant!

Webafrica has an excellent Fibre connection service, but their customer service sucks! The WhatsApp communication is method should work - but is doesn't! Day before yesterday I waited the whole day for someone to respond - but webafrica's business hour passed without them getting back to me. Yesterday someone eventually responded, but after a very long time - I cannot sit and watch my WhatsApp messages for "in case some from webafrica" comes online. Today it was the other way around. Webafrica's representative come online quite quickly, or so it seemed... Because I 've now been waiting for almost and hour for webafrica to follow up on it' so (and my) response.

Think about it - if this is the service when you do not really have crises but need something done, then what will happen when you have a crises???