WEBAFRICA's customer service is horrible.

I recently activated my line with WebAfrica. The initial process went smoothly until the day my internet was activated 31st of October 2024. The router that was sent was dead on arrival I contacted the Agent(Fazlin Wassung) that assist me with my application she said she would sort it out and now almost a week later with no update when the router will be replaced. I have also tried there customer service whatsapp just to wait upto an hour to be connected just to be transferred with no resolution to my issue.

Not a very good first impression