Webafrica's Customer Service Is Absolutely Abysmal

Webafrica: How Many Times Must Customers Suffer Before You Care?

I honestly cannot believe I am back on HelloPeter complaining about Webafrica again. At this point, dealing with Webafrica has become a full-time job.

I have absolutely no idea how this company has convinced itself that it provides “customer service” because the experience is anything but.

Your WhatsApp support platform is quite possibly one of the most useless customer service channels I have ever had the misfortune of using. You spend forever trying to get help, repeating yourself, explaining the problem, and still somehow end up feeling like you are inconveniencing Webafrica by expecting them to actually assist you.

And now, to make matters worse, I recently activated a SECOND package through Vumatel with Webafrica.

Yes. A second service.

And I regret it already.

My LTE service was cancelled before my fibre was activated, despite me being explicitly told that the LTE would only be cancelled once the fibre was installed and operational.

Instead, I was left without an internet connection for THREE DAYS.

Three. Days.

I work from home. This isn't a luxury service I occasionally use to scroll Instagram. I need internet to work. Your failure to coordinate something as basic as cancelling one service only once another is active directly inconvenienced me and disrupted my ability to work.

And the most ridiculous part?

I was literally just on HelloPeter complaining about Webafrica about something else.

I haven't even had time to forget the previous frustration, and I'm already back.

That should tell you everything you need to know about the quality of your customer experience.

Webafrica seems to have mastered the art of creating problems, making customers chase you for solutions, and then hiding behind an automated WhatsApp platform that gets you absolutely nowhere.

Customers shouldn't have to fight this hard to receive a service they are PAYING FOR.

I don't know what is happening internally at Webafrica, but your customer service is seriously failing. And if this is how you treat customers who are paying for a second service, I can only imagine how you treat customers who haven't yet had enough.

At this point, I don't need another apology or a scripted response telling me someone will “look into it.”

I need accountability, competent customer service, and a company that actually does what it promises.

Webafrica, you don't have an internet problem.

You have a customer service problem.