1 reviews | Active since Apr 2019
Webafrica's "Avoid Double Billing" is false. Can't help you if you have been billed.
I have recently signed up to migrate my fibre package to Webafrica from my previous ISP. I have clearly stated that I need a month's notice (which is currently April 2019) to cancel my current service with my current ISP, so I will only want my new fibre package with Webafrica to only start 1st May 2019.
Days later after chatting to the Webafrica sales staff, a technician was dispatched and the optical network terminal box was installed at my house (OpenServe). Not long after this, an invoice was emailed to me saying that I needed to pay pro-rata for my fibre account for April 2019.
I have sent a ticket to Webafrica, after days of following-up and waiting, I got the following response: "Kindly note that due to us already been billed for the fibre line as we are billed in advance by the provider and then we bill the client, we will not be able to reverse the charge."
Webafrica says that one can "Avoid Double Billing" when switching over. Sigh.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica