Webafrica's appalling service

I am utterly disgusted and appalled at very poor customer service and just total disrespect by the company and consultants.

I ordered their LTE service and nominated someone else to receive my delivery, as I am in JAPAN, only to find out that I am the only one who could receive it, even though their site gives for such provision. I contacted them on the 1st of November to see how best this can be resolved, short of requesting a refund. I was told that the best way was to send all the required information pertaining to the other person and this should take 48 hours max.

I was sent from pillar to post the whole of last wee**** I was then given assurances on Friday that the delivery will be made today, only to find out that the courier returned it to them, yet I was told that it is still with the courier. I have been trying to resolve this since 15:46, and am supposed to knock off now, and still no conclusion. They keep me on a chat for over 20 minutes without a single word, only to be transferred to another *********** consultant.

I decided to contact the courier myself, and was told that all they have to do is just to re-issue the delivery. I am still waiting and it is now 18:27... I have dealt with a number of service providers before and have never experienced such. This has caused a lot of stress and problems with my clients. I have been asking for a refund and also sent all over the show!!!

I will make it my life to make sure that people know about my experience, and that they stay away from this company!!!