Webafrica's after service is horrifying!

I previously had a bad experience with Webafrica last time so I was hesitant to sign up with them for my parents' house this time. To my surprise, Webafrica has actually delivered the router and installation very quickly. I thought to myself, they have changed, OH NO! I was so wrong. My fibre service has been active for about 3 days after installation when the nightmare begin. Firstly, it is so hard to connect to the service consultant via Whatsapp (and I mean hours of waiting). I was then been told that the whole area is affected. After few days (14 May), I contacted Webafrica again (still very hard but managed to get through), then been told there is a problem with our line and the consultant did log a ticket. I have received another email on 17 May telling me that the problem has been solved, so I have contacted my parents to test it and guess WHAT, nothing! then Whatsapp nightmare again. At this time, I am on business trip to Nigeria and it is so hard to contacted Webafrica, yes I did get a response from an agent but it was next day and while I am still sleeping. 12 HOURS OF WAITING! WHAT KIND OF SERVICE IS THIS? It is almost been a month with no service!!!!!!!!!!!!! The service is so bad!!!!! I would cancel this service instantly if I am not tied into the contract! Someone send a technician to my parent's place PLEASE!!