MP
Monique P
1 reviews | Active since Jan 2019
28 Jan 2019, 10:50
WebAfrica's 20/20 line is slower than it's 4/1 line
We upgraded to a symmetrical 20/20 line end of 2018, but despite efforts to better our line speed, the speed is in fact much much slower than the 4/1mb line!
WebAfrica takes forever to respond (end of last year, it took about 4 days before they responded to my queries). I logged the line speed query end of last year, and again now. The service and line speeds are definitely not up to par.
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Replies (1)
Webafrica's replyOfficial
28 Jan 2019, 11:01 Dear Monique P,
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Webafrica's reply28 Jan 2019, 11:01
Official
Dear Monique P,
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica