Webafrica/RAIN improper business practices

On 29/09/2018 I started having problems with internet access on my WA LTE package.

My router's internet light was blue at the time I could not access the internet, I was taken to the infamous "youre capped" page from WA. I then proceeded to buy bundles. It was 10GB in bundles between the hours 4pm-6pm. During this time I not once had an internet connection on anything connected to the router which at that time was a miner and my home PC. I then proceeded to use my phones internet to have a look at my usage only for it to state that I have already been capped again and that the bundle data purchased has been used up. Note that this could only happen between 4pm-6pm when I made the bundle purchases this was also the time I had no connection. So its impossible that data was used up. My problem however is with regards to WA's ability to determine how accurate data usage is as this obviously seems like a broken mechanic only for clients to cough up more money.

Apart from the data problem I have a few other issues, luckily we have two WA accounts on the property and was easy enough to swap out sim's and router's only to determine that the problem lies with the sim. I made a ticket on WA at 29/09 and on that ticket I continuously updated it with the processes I did to confirm it was a sim problem. When I logged on 02/10 to see if any progress has been made I noted that the ticket just conveniently disappeared and now I am still siting without internet and all my time wasted because somebody at WA thought it wise to remove my ticket. It was my understanding and seems to be the normality at most companies that a ticket only gets removed once the problem is resolved.

A webafrica support team member phoned me today to state that webafrica doesnt send out RAIN sim's anymore due to their network stability and tower congestion. I spent roughly R2000.00 on a pointing antenna and post in order to improve line of sight, speed and stability to the RAIN tower but now this guy wants to sell me some CellC ******* where I get roughly 40GB less data at roughly the same price and am almost sure I wont have the same quality purely based on previous experiences and test's with regards to anything other than RAIN. They blatantly refuse to resend me a RAIN sim as an existing RAIN network client. So now I am stuck with two routers on the same property, note however that the one operates fine on the RAIN network and these guys "WA" are forcing me to settle for CellC ******* on the second router's sim that for no apparent reason is not working anymore since Sunday.

Something very fishy is going on here and I wont settle down until I get behind this story or some answers from the guys making decisions on who does and does not get RAIN as I have invested too much money to finally get working internet only for them to take it away again and sell me some second rate nonsense.

I would please like WA/RAIN to investigate this situation and provide sensible answers as to why certain people get RAIN and others get CUT off from the network, along with their broken data usage and deletion of tickets for their convenience.