Webafrica=Poor Service

The WORST experience ever!!!!

On 26 June 2021 Vodacom installed the fibre line at my residence. Monday 28 June 2021 Webafrica sent me a mail stating that my Fibre was active.

Since Monday 28 June till today 5 July 2021, I have spent over R2000. on calls to Webafrica and over 15 hours, this is because when you call Webafrica and have a problem, you average wait time is 45-85 minutes. I have requested to speak to the supervisor/manager multiple times, the answer I get back is "He/She will call you back as soon as they can" A week later and still no call from the supervisor/manager.

I have sent 4 emails to the individual at Webafrica that mailed me to say my line is active, the individual just ignores my email and does not reply.

Always easy to deduct money for a service but when the service is not working YOU "the client" has to struggle and fight to receive any sort of assistance.

Just FYI, I am currently on the line with Webafrica (42 minutes and counting)

After all this time and frustration. Still no internet access. Very bad service and very poor customer care.