WEBAFRICA...Internet nonservice provider

I switched to Webafrica hoping for better ISP service. How wrong I have been. I completed my order for fibre connection on 26 Feb 2024. Just changing ISP...already have the installation with Vumatel. Just a plug and play according to the guy very quickly do the sale. Will be connected once the line was cleared by old ISP. The line was released by MTS on 29 Feb 2024. Confirmed and proven. To date Webafrica have not connected me. I have contacted them about 6 times....waiting period 4 hours to never for a reply...and all that ever happened from all the agents is that they are escalating to Vumatel to connect me. Webafrica asks me stupid question like is the OSN on...what's the serial number...is the line released....because they think I'm a technician as opposed to a customer???? I mean if I'm willing to pay for a service the why don't Webafrica provide the service instead of making customers speak to unhelpful agents for hours on end accomplishing nothing other than frustrating you. Deal with vumatel to get customers connected timeously. To put this into context ... when you need medical help will the doctor telling you that he needs 2 to 5 working days to escalate the matter to be treated by someone acceptable? So far I've been escalated to Vumatel 3 times for who knows what...every different agent you manage to get hold off after 4 hours just gives you the same line. But nothing happens. Why can't I just deal with Vumatel directly instead of these terrible middle men who get paid for not doing anythingnof value. Should be called internet nonservice providers.