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Gary C

1 reviews | Active since Mar 2017

06 Aug 2020, 14:01

Webafrica/Frogfoot Pathetic and non existent customer Service

I have had fibre now through Frogfoot and Webafrica as the ISP. Both are highly *********** and blatantly will not resolve the packet loss i have been getting since the 31st of july. It is now the 6th of august. I phone webafrica and get placed on hold for over an hour with a whatsapp platform that does not help at all! I get email stating they have received my tickets i logged and thats it! no resolve, no support ***kol! I phone frogfoot and they cannot help me even if i want to let them know how webafrica IS TREATING THE PAYING CUSTOMER! FFS!? a customer needs prompt response and resolve yet it seems the webafrica and frogfoot are ******** in a sense that you do not get a simple and fundamental response like,(Hi Sir/Mam how can we of service to you today?)! Pathetic ! i am now moving to axxess in the hope of SERVICE THAT I PAY FOR! I think webafrica/frogfoot are the new TELKOM?

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Replies (3)
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Gary C's update10 Aug 2020, 21:17
Reviewer Update
Update! 10th of august today and guess what! still have massive packet loss and lag and after multiple attempts through the useless whats app support app,which by the way is the only means of support as i see webafrica has removed the online ticket submit on the portal, i get 0 support and 0 customer service ! i am phoning my bank tomorrow to remove this payment for this month as i have already cancelled and i am not receiving any service for this so called ISP!
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Gary C's update24 Aug 2020, 13:32
Reviewer Update
Update 24th of August and i am still having issues with webafrica and the fiber connection ! I have now lodged a mediation request to the ISPA and hope they can help me with the *********** webafrica
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Gary C's update02 Sept 2020, 17:24
Reviewer Update
Update! Mediation is in process with ISPA and hoping i can get away from the new Telkom!