WebAfrica Zero Customer Support

A WiFi etc company that supplies a direct line to its sales team but only a 'Bot' on WApp when needing support should tell you a lot !!! Trying to get support for an issue - no service connection - impossible. Two days now. I did eventually get someone on the WApp 'conversation', this is as far as I got, "I see that the line is with our premium services of which I will need to put you through the premium support team", never to be heard from again and no premium support team. The most useless when coming to much needed support !!!