WEBAFRICA ZERO CUSTOMER SERVICE

Zero customer service. I have a billing query, I made payment in March for my March Invoice and the end of March again for my April Invoice, my March payment disappeared even though I send them my Statements for all my payments and they can see that the payment was made, they still suspended my service for April even though I made full payment, there is no person you can speak to except the WhatsApp chat. every time I have to end the chat with the following response "we will escalate it to the finance department they will contact you within 48 hours, 48 hours later I have to start a chat with a new agent go through the whole sad story only to be told its escalated this has been going on since beginning of April and like I said my service was suspended for the month of April yet I made full payment. My thinking is my payment was allocated to a different account and nobody wants to take ownership. meanwhile they penalize you as the customer and nobody cares to follow up after they have "Escalated" your ticket. I am so over this service provider there is no service provided here.