MH
Magnus H

1 reviews | Active since Mar 2009

07 Nov 2017, 15:36

WebAfrica, your report card is here. You got a fat, flaming F, for 'failure to assist'

Listen, WA, lets be frank.

You guys used to be AMAZING. I mean, world class, excellent service, great connection, I could go on. You saved me from the disastrous Afrihost network a few years ago.

But alas, all good things must seemingly come to an end.

I don't know if you received your social media report lately, but you've got a bajillion one star reviews on Hellopeter, all seemingly new, and a lot of similar complaints (it would help if you read them)

You guys have LOST the plot.

I wrote a review on Hellopeter a few weeks ago. Yes, I shamingly admit that I threw my toys out of the cot, but absolutely NOTHING has transpired since then. I tweeted, I emailed, I hello peter'd, I did everything I could thing of to get a reaction from you....

But once again I got the same old - same old "we will look into [your query] and get back to you soon" and then heading back to what I'm assuming is either a 3 week majong tournament or the entire company is playing hide and go seek - I see no other fathomable reason as to why your supposed 'service' consultants do not follow up.

I have vowed to never use you again, and will be cancelling ALL of my business accounts with you.

Thanks for nothing.

PS: Please do not send me your generic "we're sorry" BS, because you're not. I am no longer interested. And no, we can't be friends. This is a breakup. It's not me, it's you.

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Replies (1)
Webafrica
Webafrica's reply08 Nov 2017, 07:25
Official

Hello ,


Sorry to hear you’ve had a bad experience. We will do our best to sort it out.


So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.


Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.


Kind regards,


Rafeeqah