Webafrica - You need to train your staff, customer service is very important.

Webafrica has next to no communication s****s. As far as I am concerned, you will never hear from another human that works there, after you have signed up.

I have repeatedly called and created tickets, multiple times. Not one actual human has come back to me. They did call in Feb when I made a complaint about being charged for a service that I had cancelled in (November) December. However, the reason that I cancelled still eludes them. They changed my package without ever letting me know that they were doing so. I made a complaint about this, crickets... So I cancelled (on the 30th November 2019 at 11:50 pm - because of their systems and ridiculous internet, this request went through at 00:01 am, 1st Dec 2019) and moved to their competitor. No questions by them, nothing! I tried multiple times to call and ask questions about the cancellation and to confirm this cancellation was received by them, crickets... Now after being charged three months after cancellation, I heard from them in the above-mentioned phone call. The ever so angry young man said because it was 00:01 am, it was 1st December and I then had 30 days from the end of the month, yeah, I know. Their argument is, the data had been loaded? OK, I don't care that you ignore cancellations. Still loading data is your problem, not mine! So I paid for said cancelled service, 1 Dec 2019, 1 Jan 2020 & 1 Feb 2020. Now they have charged me again, not just charged, tried to debit my account for the router. Thank God I have a brain and removed my banking details

I don't want your router, I have not heard one word from your ridiculous company about the router and what to do with it. If you answered tickets or phone calls, yes, I would know what to do.

Credit the invoice from my account, give me an address to return a router and just go away.

This is my ticket info from this morning. Which is marked by HIGH, still 48 hours response time. Yikes, you need to learn about modern turnaround times and service delivery. Your ticket reference for this query is: (ID: ***)