WEBAFRICA - WORST SERVICE PROVIDER

the worst service provider and customer care. the sales onboarding is good but once you a client there is no way of speaking to anyone to assist. you have t use the WhatsApp chat and they take very long to answer , its taking me 3 days to try and cancel the service. they transfer you from 1 person to another and you have to explain the same issue over and over. the staff are *********** and dont know the process. if you send a message they take up to an hour to respond. they were late to run the debit orders and suspended my account, which was no fault of mine. they are keeping me hanging on and said i now have to pay for another month as i didn't go online and cancel. yet i spoke to 5 different people on the WhatsApp chat and non of them said that's what i needed to do . i called and went through to sales and I'm still waiting for someone to call me back that was 3 days ago. I HAVESPOKE TO OTHER PEOPLE AND THEY ALSO SAY WEBAFRICA IS THE WORST CUSTOMER SERVICE