Webafrica worst service provider

I moved apartments, which I advised and confirmed with a consultant from Webafrica that all is in order to move my line from the old location to the new location by Wednesday, 27 January 2021. To date I have been on Whatsapp requesting assistance several time, getting an automated response and no feedback. 2 consultants greets, but when I send the information they require, they don't respond. This is a useless service provider in times when they should be upping their game as so many people are working from their homes. I will never refer them to anyone anymore and end my connection with them after this month, plus contact all my contacts using them. This is ridiculous as it's a week now and still I have no access and unable to do my work. A waste of time and money. Wish I can rate -1, for they don't deserve a zero for such empty promises and bad services. I've already paid for the month and still no active service. I probably won't get reimbur*****t for the days I've lost now...