Webafrica; WORST SERVICE IN SA! NO DOUBT!

I give these people a minus 70 on customer service/communication. They lie, and take your money when they want to, not the agreed date, and everytime the payment bounces they add R50 to the bill and my bank charges me R115 on top of that. IF YOU TAKE MONEY WHEN YOU AGREED TO PERHAPS PEOPLE WILL HAVE MONEY IN THEIR 'WALLETS' FOR YOU TO TAKE YOUR POUND OF FLESH FROM! I specifically asked what the debit order dates were before I proceeded with an order, my salary gets paid anywhere from the 25th to the 30th so I was delighted to read that they only debit on the 1st of every month(these words are being suggested to me by my phone as I type, that's how many times I have repeated myself, it's insane) because by then I know there is money in my account, and my rent is paid. The response I received was that if we confirm the order in August, and the line gets activated in September we would only be charged for the month of September with the bill for October. At the time, being billed double at the end of September worked for me, I had no problem other than the package being sold was on special and when I found out the full amount I said that I could not afford that, and they said that when the third month ends I can downgrade to a slower line which I could afford and so, went ahead and signed up. As soon as I confirmed everything got under way, and within a few days, I can't remember exactly how long they took but it was quicker than expect; great, line gets sorted soon after that and we have connection for days, and I was happy. Planned all my things so that when the first comes everything had been taken care of, and the money for fibre will be there ready to be deducted. Oh ,but that's not what happened... A debit order was attempted on my account, on the 14th of September. Guess what happened, it bounced; obviously. Now my bank account is sitting in arrears, and if I don't balance it, after a few days they charge me R120 extra which then gets deducted from my next month's quota. Now this is where all my troubles began. I tried to contact them on their so called convenient Whatsapp chat help line, you first deal with a bot that can only respond to specific commands which is great, I guess, only if all the staff you eventually speak to, continuously pass you from one department to another, it starts to get you a little frustrated; when the only time you have is when you get home after a long day of work where there is no time or permission, for that matter, to be on my phone; coincidentally also the time 'agents' are limited, and your query only gets responded to the next morning, when we back at work again. Whenever you phone the only time you can get through to anyone is on the weekend end, who then has limited means in which to assist as departments are closed and you need to refer back on Monday. Phone back during the week, automated answering machine that directs you to which ever department saying that their lines are busy, but you can hold for the next available 'agent' , you hold because there is no getting things resolved through Whatsapp; oh and they also remind you to use said communication to conveniently resolve your query in 5minutes or other, though you wait at least 10min before any kind of response; shortly after the message plays the line drops. Every email I've tried either came back with an automated response claiming the address is unmanned and I must go to their handy Whatsapp chat 'helpline'... I digress, I managed to speak to an agent who I confirmed with that they will debit my account as agreed, on the first,and further confirmed, again, that they only debit accounts on the 1st, and the reason for the debit was part of a clause that I missed wherr they deduct it on the 16th, not the 14th. Magic is my bank bra, deducts money from my accoubt when i dont have any, and two days before you say you where going to... hmmmm, I think not. So I give ya one guess what happened, they tried to take money from me on the 27th, just so happens to be the day before my money reflected in my account on that occasion for the month of September, so it bounced again causing another, addition expense I did not anticipate. I tried again, without success to resolve the matter via the only form of communication accessible to me. By the 1st nothing had been done about any of my requests to provide me with information as to what is actually being done, and why they where not keeping to their word, but they deducted one month's installment from me, which was not agreed to; I was expecting, and had planned for this day, double invoice and all, so my line gets disconnected; continually trying to resolve this via Whatsapp, I receive email stating my account has been suspended due to non payment. Going through the rigmarole, I again end up speaking to someone who tells me to pay my line, and they will sort it out. By now I have lost all faith in their ability to follow through, I will not pay for something I do not have possession of; you connected my line the first month without payment, connect my line and I will pay you, I said, and they agreed; said no problem, and we ended the chat. It took me two months of complaining and requesting managers to call back, who I never heard from still to this day, promises made by; I feel like almost every employee at this , place. At the end of November two months bill gets deducted from my account, and guess what, still no Internet. On the Sixth of December I go, in person to their office in Sandton, to cancel my account and demand my money back. I speak to a nice lady who I may have been a little too harsh with,I apologised then, and I'll do it here now, I am sorry. I am just so fed up with the level, or rather lack of service received I cannot see this relationship ending well if I have to commit for a year. I am not prepared to continue doing this. It's been an absolute nightmare, the worst. So I get home on the evening of the 6th, and low and behold I have Internet. No one can tell me what is happening to my refund, and why my line has not been cancelled. Don't ever trust these people, people.