Webafrica - worst service

Worst service from Webafrica. After a week of trying to resolve an issue, I gave up. Call centre line never answered, direct you to their so-called "instant service what's app line" - this was even worse, this line is an instant waste of time. Needless to say, no resolution. I then research and got another service provider, but i needed to cancel my line with Webafrica first. So I head to their online customer portal and cancel the service with an instruction that I will happily pay the 30day cancellation free but request immediate release of my fibre line to my new service provider. I then FINALLY get a call from a human, who tries to keep me, I refuse and again reiterate that ill pay the 30-day cancellation - He says he will do his best (I mean, at this point it's the least they can do right). Today I go onto the customer portal and it says my line will be released in 42days (WHAT?)!!!! I don't know if these guys even care about bad reviews - but here's hoping someone does and someone can assist me because lawd knows nothing will come of me calling their call center or using that whatapp line.