WebAfrica worst ISP EVER

I first logged a ticket on the 22nd of November to move from fibre to LTE. I was assisted by Anisha A. She informed that she has logged a ticket for my fibre service to be cancelled and moved to LTE furthermore she stated that since I’m staying with web africa she will give a discount of 50% on the cancellation fee. Everyday since then I have been trying to follow up to no avail my services have been escalated to exco with reference number 98888 from the 3rd of December I’ve been receiving the same sms and email stating that someone will be in contact with me. I tried the WhatsApp line but it does not work. I have called the sales department on numerous occasions and they have apparently sent an email to management and retention’s team to call me but weeks later no call and I have been billed for a service I’m not using, I have to travel to work and my car insurance is work from home, I also have spend additionally on petrol and data for when I’m home. Considering the amount I have spent in the past two weeks 1. I want to be credited 2. I want the service cancelled 3. I don’t want to be liable for any cancellation fee as I have spent above that amount due to the company’s incompetence and I have lodged a complaint against web africa with ISPA and will be taking this to all social media platforms where I have a large following and I am sure that your company will lose out on potential and existing customers. Even the thought of dropping off the router at my own cost after what has transpired is actually unfair to me as the consumer based on the fact that I followed all processes and never missed a payment. I DONT WANT ANYTHING THAT HAS TO DO WITH WEBAFRICA I have found a better ISP and want to cancel my account effective immediately and be credited so that I can sign up a new contract. Your service is terrible and has been the worst experience of my life and cost me a lot of money going back and forth..