WebAfrica worst fibre service provider of note

What a terrible service O have experienced. I contracted WebAfrica to connect me through their Fibre packages. It is over a month that I was supposed to have enjoyed before the first payment but till today the router has never connected. I have writes over 7 emails, called them with all of my calls not answered and only two that were answered, one got dropped after I explained why was I calling and the second one that gets answered all the time is the one for recruiting new clients. I have since written to terminate my contract based on their failure to deliver the services I contracted them to deliver but have been receiving billing info and I had to block the debit order and guess what, they have sent me a message about the failed debit order when their router has not worked a single minute. Unfortunately VumaTell did a good job and very quick but failed by the middle man WebAfrica. I have sent them emails to cancel the contract but all were ignored instead getting emails advising me to call their technical team to help me connect the router myself. I have since lodged a complaint with the National Consummer Commission so be alerted to this plot to put you in a contract and then when you cancel it, you still expected to pay even without the product and services that you ought to pay for.