WEBAFRICA - WORST EXPERIENCE EVER

I have been trying since 21st Feb 2023 to cancel my subscriptions with WEBAFRICA. On the 21/02/2023 @ 15:03 I received a mail that my subscription would be deactivated as of 1st April 2023. On the same day I received a call from one of their customer service agents( begs the questions, why they can contact you directly by phone HOWEVER as a consumer you can ONLY contact them via WHATSUPP or via Consumer complaints! Whom by the way NEVER NEVER respond to any mails that I have sent). This agent proceeded to question why I wanted to cancel my subscription and in turn Offred me a 1 month free internet service for all the problems that I have been having as well as lowering my subscription R843 P/month, I thanked this agent BUT I NEVER AGREED TO CANCEL MY REQUEST FOR CANCELLATION WITH WEBAFRICA, I still wanted my subscription cancelled. This agent still mailed me on 21/02/2023 @ 16:52 confirming the 1 month free and price drop. By the last week of April 23 I dropped this agent in question a mail to thank them and highlight that I my subscription is still to be cancelled as I never agreed to NOT cancel my request for cancelation. Fast forward to the 1st April 2023 when my cancellation was due to be effective and my new service provide to become active, my new service provider informs me that my ISP line is still active by the other service provide(WEBAFRICA). I then found out that on the same day this agent phoned me, then went ahead @ 16:41( Please bear in mind this agent only sent me a mail confirming a 1 month free and drop in price at ONLY @ 16:52 yet they already informed WEBAFRICA that I wanted to retain my subscription even before they sent me a mail confirmation about the call , ) to cancel my request for cancellation and say I wanted to retain my subscription, their wording was that" The client decided to stay with WEBAFRICA provided they sort out the connectivity. I NEVER AGREED TO STAY WITH WEBAFRICA and NEVER requested my cancellation to be cancelled, this agent made a decision on my behalf. I have now been trying to get my service/subcription with WEBAFRICA cancelled NOSTOP up to and including today via their WHATSUPP, afternoon spending a lot of time speaking to various agents on their WHATUPP platform who constantly question WHY you want to cancel(They never ask WHY you want to join them) then tell me after all this and all my time they have wasted "they must transfer me to " Internal Saver Department for Cancelling" and ALL I get is Willie-the-bot, " I'm still trying to put you through to a live Chat agent" and their after" I'm sorry its taking longer usual to connect you to an agent"

I AM STILL TRYING TO CANCEL MY SUNCRPTIONS WITHOUT ANY JOY....

I have never had such bad service my life this far. IF their was a lower start rating WEBAFRICA deserve it, 1 star is still to good.