Item: Webafrica
Rating: 1
Author: Unathi M

Webafrica's replyOfficial

25 May 2026, 15:20

Hi Unathi, we hear you, and this is definitely not the kind of first experience we want you to have with us.Being bounced around, especially when it comes to something as important as your payment, is incredibly frustrating. Thank you for sticking it out and for sharing all the details; it really helps us step in and get this sorted properly.We have already reached out directly to the team that handles all Frogfoot orders to prioritise your case. They will be reviewing your payment carefully and will send you a clear update via email as soon as possible, so you know exactly where things stand and what happens next.We are also taking a closer look at the interaction you had, because you should feel supported and confident every step of the way, especially when joining us.Let’s get this back on track for you.

Warm regards,
Webafrica Crew

Webafrica's reply25 May 2026, 15:20

Official

Hi Unathi, we hear you, and this is definitely not the kind of first experience we want you to have with us.Being bounced around, especially when it comes to something as important as your payment, is incredibly frustrating. Thank you for sticking it out and for sharing all the details; it really helps us step in and get this sorted properly.We have already reached out directly to the team that handles all Frogfoot orders to prioritise your case. They will be reviewing your payment carefully and will send you a clear update via email as soon as possible, so you know exactly where things stand and what happens next.We are also taking a closer look at the interaction you had, because you should feel supported and confident every step of the way, especially when joining us.Let’s get this back on track for you.

Warm regards,
Webafrica Crew

UM

Unathi M's updateReviewer Update

25 May 2026, 15:23

Thanks for the response.
As I explained to Firdows V, I already have Frogfoot.
I need WebAfrica to send me their router as I have already cancelled my other ISP as you have advised.
This does not need to go to Frogfoot.
I have made the upfront payment and need your router asap.

UM

Unathi M's update25 May 2026, 15:23

Reviewer Update

Thanks for the response.
As I explained to Firdows V, I already have Frogfoot.
I need WebAfrica to send me their router as I have already cancelled my other ISP as you have advised.
This does not need to go to Frogfoot.
I have made the upfront payment and need your router asap.

Webafrica's replyOfficial

25 May 2026, 15:27

Hi Unathi

Thank you for your reply.

We have reached out to the Logistics team who deals with all hardware deliveries. We logged a request to review your order and email you with a waybill reference to allow for tracking the router delivery.

Warm regards,
Webafrica Crew

Webafrica's reply25 May 2026, 15:27

Official

Hi Unathi

Thank you for your reply.

We have reached out to the Logistics team who deals with all hardware deliveries. We logged a request to review your order and email you with a waybill reference to allow for tracking the router delivery.

Warm regards,
Webafrica Crew

UM

Unathi M's updateReviewer Update

25 May 2026, 15:54

Thank you very much.
I really appreciate your assistance.
That is all I wanted to hear.

UM

Unathi M's update25 May 2026, 15:54

Reviewer Update

Thank you very much.
I really appreciate your assistance.
That is all I wanted to hear.

Webafrica's replyOfficial

25 May 2026, 15:56

Hi Unathi

You're most welcome. We are waiting for your payment to be cleared and completely allocated. Once this happens, the delivery will be triggered, and you should receive the waybill reference for delivery tracking ASAP.

Warm regards,
Webafrica Crew

Webafrica's reply25 May 2026, 15:56

Official

Hi Unathi

You're most welcome. We are waiting for your payment to be cleared and completely allocated. Once this happens, the delivery will be triggered, and you should receive the waybill reference for delivery tracking ASAP.

Warm regards,
Webafrica Crew

WebAfrica Worst Experience