Webafrica worst customer services, wrongful billing!

So we moved home. First move last year was a mess due to Webafrica. We were connected almost 2 weeks late after move. Please note my child is homeschooling so this caused serious delay in her schoolwork. Now I notified Webafrica in advance end of Sept about move. Ordered fibre ect only to be notified 2 weeks before move I have to move from metrofibre to Openserve so a whole new order was placed. THe old line was scheduled to be disconnected 31 Oct. Come 31 Oct I get a bill for Nov for old line. I try to sort out and agent admits sales agent didn't follow procedure and line will be immediately cancelled. I tried to follow up the evening with no avail. I've been on their watsapp from 7:15 today until 11:00 being transferred from one agent to the next one department to the next every time explaining from scratch. I've requested issue to be escalated to manager and a manger to call me back nothing. Eventually watsapp service for Webafrica disconnected. I'm so over this have to pay for services WHAT SERVICES! now I'm billed for 2 lines due to their incompetence. They couldn't even get the router delivery right for new order not that I was suppose to receive a new router in firstplace IT"S A MOVE!!!!!! Router is missing in action more than 3 weeks. Can't get name or adress right really!