Webafrica worse then Telkom

On the 23rd of February I bought a brand new Yeahlink phone from Web Africa. They delivered it on 10 March 2021 and it was broken. We contacted them and they collected the phone via Dawn Wing courriers. I have since been calling , emailing and even tried the whatsssap line. Every agent says its not their issue so i cannot get any help. I mailed the billing department as their extention just rings untill the phone eventualy dies, This email comes back as it no longer exists. I maailed complaints department and spojke to a Augustin Bell who rep**** on 7 June saying he will assist. Since then i have been mailing him but no reply. I have had to buy a new phone and only want my money back but apparently nobody knows how to do this. I have attached the waybill for when they collected the phone to everyone including Augustin as well as Wandile Nama. The mail for Wandile Nama just says the call has been resolved so i cannot mail him. I am still awaiting a call back or even a reply to my mail.Please help me as i have no clue how to get my money back from them. Their service has become worse then Telkom.

Nadeema Buckton *** ***