WEBAFRICA WORSE THAN TELKOM

In December I ordered fiber from WebAfrica, they were very quick to sort the order out...the sales lady was very helpful, however, to contact them and follow up on orders is worse than telkom, you CANNOT get hold of anyone, they do not respond to emails , their whatapp helpline does not work and takes days to get through to someone, you wait hours when you try and call. I eventually got through to someone on WhatsApp after trying for 3 days and asked them to cancel my order, and send me proof of cancelation, however that has not happened, now my order through another ISP is backed up because they have not done their job, WEBAFRICA is absolutely ridiculous and should not offer services that they cannot uphold too...i see they do not even respond to clients or peoples complaints.