WebAfrica Worse than Nigerian ****mers – don’t use their services

We tried to switch over to Webafrica for our internet service. They sent us the link to pay for connection and the payment was made however noticed when they sent us an email to connect the address on the document was for a property in another area and was incorrect. When we enquired, there were delays and eventually we decided to not use their services anymore. We asked for our refund, and they have been sending us from pillar to post. They keep asking for POP dismissing the fact that the link they sent us takes us to their portal that is for a card payments therefore there is no POP attached to the payment. We’ve spoken to our bank regarding the POP and they can’t issue one because it was a card payment, we sent them bank statements with the transaction highlighted and they still insist that they want POP… from where I ask and no one seems to give us a clear indication of which hole should I **** it out from. What also gets irritating is that you can’t have a conversation with a person over the phone because they are using WhatsApp to avoid having hard physical conversations with their customers…. They prefer being robotic which is also annoying, having to repeat yourself over and over like you are chatting to an illiterate soul. If you have business with WebAfrica I suggest you take your business somewhere because you will experience incompetence when you need assistance.