Webafrica worse service ever

I had an account great service when you a client. But cancelling is another issue.

I had my service cancelled I Jan2023 and up and today I still have not received my full refund. Webafrica cancelled the internet but not the debit order. Took X4 months debit orders. And paid only for X2 months back. I have to follow up daily cause there administration sucks. U have to explain your entire story every time and you cannot make contact with the same agent. 1st I was told 5 business days, then 10-15 business days it's been 30 business days and I am yet to receive my refund.

Futhermore I as am a previous client, I need to ensure they release my line too. I have a new service provider which cannot give me access to my internet since webafrica has been holding my line since last week. Pathetic I tell how they cannot administer a cancellation and just follow through. Webafrica gave me a cancellation no, guess what it didn't work.

How in this day and age we still have to wait 24 hours or 48 hours or even 10-15 workings days. Webafrica u surely know how to mess up. I was a client for more than 5 years and u won't ever see me again.