Webafrica Worse Service Ever

Worse fiber providers ever!!!

So when you want to cancel your fiber and webafrica's website keep throwing you out for 2 days in a row and then eventually it tells you, you must cancel on whatsapp chat.

I tried to cancel my fiber on the 1st and the 2nd October 2022 online, but it kept throwing me out. Eventually on the 3rd I got onto the webpage and tried cancelling my fiber as I was moving out of my place 21st October 2022 the page directed me to Whatsapp chat. Chatted to a guy and he said yes I can cancel my fiber for end Oct 2022, then he said he will now transfer me to the person that will assist me with the cancellation, well after a while I got disconnected also on whatsapp and I had to do the whole process over.

Got through to the second guy to help me, but he was more rude than anything else. Explained to him the whole situation, why I couldn't cancel on the 1st Oct 2022 (Saturday) and the 2nd Oct 2022 (Sunday) and the issue that I had on the 3rd Oct 2022 (Monday). I told him I moving out of the townhouse on the 21st Oct 2022 and the new tenant will move in on the 30th Oct 2022 with their own fiber provider of choice.

He refuse to help me and said that I can only cancel my fiber the end Nov 2022 due that I didn't give 1 calendar month notice after I explained to him that Webafrica's website customer portal kept on throwing me out.

I asked him how must I pay for Nov when I will not be in the house and new tenants will be staying there? He just said either they take over your fiber for a month or you pay...

Now the new tenant can't connect to their own fiber provider as Webafrica has not disconnected my fiber and the lady that stays in the house now works from home and this is a big problem as she can't do her work. This is now a big issue as I was already online chatting with numerous webafrica people to sort this out. Over 4 hours now and I'm waiting again to be transferred, I have requested for a call back but till now nobody's called me back. The router was also send back to Nology Warehouse already on the 20th October 2022

I would not recommend Webafrica to anyone especially struggling to cancel your fiber that was on a month to month basis with their saying cancel at anytime.