WebAfrica with their silly adds and **** service

How do you run a business where the direct support number cannot be found on your website ? My Fibre that I am paying for through my neck has been down for two days !!!! Are you going to refund me for the two days downtime ?? I think I should cancel my debit order and reverse it as well. Then you can phone me and get NO ANSWER !!! Frankly I think WebAfrica is going out of business. First a email that there are going to be major changes, then suddenly no Internet. Makes you wonder ???