1 reviews | Active since May 2017

12 Mar 2018, 03:23

Webafrica will ***** your money, careful.

Just so that people can know, do NOT trust Webafrica. They are ******* and when you aren't a customer anymore and already taken your money after the fact, you get straight up ignored when you try to contact them. I specifically got debited out of money, where there was no service or product delivered from WebAfrica, even raising a ticket and trying to talk to them, you WILL just get ignored and it's obvious like most other services in South Africa, they don't care. Only the money they get out of you matters and nothing else. So just a heads up and hopefully this can help some people not make a mistake by going with WebAfrica.

I did NOT ask for a router, even though I told the sales person when I got a new fibre connection he assured me "No worries, we won't ever bill for one either". Yet here we are, and sure as hell they charge me for it. They didn't even check up properly, just made a call and there they just took my money. Even with photographic evidence, they still charged me. And now I just get ignored when sending emails.

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Replies (1)
Webafrica
Webafrica's reply12 Mar 2018, 09:55
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica