PH
Pieter-Jan Hoon
1 reviews | Active since Aug 2016
08 Jun 2026, 10:05
WEBAFRICA WILL NOT CANCEL YOUR SUBSCRIPTION AND KEEP CHARGING YOU
BEWARE! do not do business with WEB AFRICA, once you do, you cannot cancel your account! I have been on my customer profile asking them repeatedly on the chatbot which is the only form of communication they have available for me to cancel my subscription as I have moved and they just keep billing me!
I eventually got hold of Juanita Wilson who asked ME for proof that I sent my request on the chatbot which se rep**** its not a real person so it does not count.
How can it not count when that is the only form of communication available on the customer zone interface YOU created??
Then when I sent the proof of the screenshots she does not accept it.
PLEASE BE AWARE! DO NOT DEAL WITH WEBAFRICA!
Helpful (0)
Replies (6)0
Replies (6)
Webafrica's replyOfficial
08 Jun 2026, 12:58Hi Pieter-Jan ,
We understand how frustrating this situation must be, especially when you’ve made every effort to cancel your service and feel like you’re not being heard. Having to go back and forth on something that should be straightforward can be very discouraging. We also recognise the confusion around using the chatbot. While it is designed to assist, the full cancellation process does require confirmation and completion through the correct channels, which means that if all required steps are not finalised, the cancellation may not be processed as expected. That said, the experience you’ve described clearly fell short of what should have been a clear and seamless cancellation journey.
Your feedback will be shared with our Customer Journey and Service Quality Teams for review and improvement, as making cancellations easier and more transparent is a key priority.
If you require any any further assistance with your cancellation, please send us a direct message on Hello Peter, and we’ll ensure the matter is reviewed and taken forward with the relevant team.
We will continue to work with you to ensure your cancellation is handled correctly and finalised without further inconvenience.
Warm regards,
Webafrica Crew
We understand how frustrating this situation must be, especially when you’ve made every effort to cancel your service and feel like you’re not being heard. Having to go back and forth on something that should be straightforward can be very discouraging. We also recognise the confusion around using the chatbot. While it is designed to assist, the full cancellation process does require confirmation and completion through the correct channels, which means that if all required steps are not finalised, the cancellation may not be processed as expected. That said, the experience you’ve described clearly fell short of what should have been a clear and seamless cancellation journey.
Your feedback will be shared with our Customer Journey and Service Quality Teams for review and improvement, as making cancellations easier and more transparent is a key priority.
If you require any any further assistance with your cancellation, please send us a direct message on Hello Peter, and we’ll ensure the matter is reviewed and taken forward with the relevant team.
We will continue to work with you to ensure your cancellation is handled correctly and finalised without further inconvenience.
Warm regards,
Webafrica Crew
Webafrica's reply08 Jun 2026, 12:58
Official
Hi Pieter-Jan ,
We understand how frustrating this situation must be, especially when you’ve made every effort to cancel your service and feel like you’re not being heard. Having to go back and forth on something that should be straightforward can be very discouraging. We also recognise the confusion around using the chatbot. While it is designed to assist, the full cancellation process does require confirmation and completion through the correct channels, which means that if all required steps are not finalised, the cancellation may not be processed as expected. That said, the experience you’ve described clearly fell short of what should have been a clear and seamless cancellation journey.
Your feedback will be shared with our Customer Journey and Service Quality Teams for review and improvement, as making cancellations easier and more transparent is a key priority.
If you require any any further assistance with your cancellation, please send us a direct message on Hello Peter, and we’ll ensure the matter is reviewed and taken forward with the relevant team.
We will continue to work with you to ensure your cancellation is handled correctly and finalised without further inconvenience.
Warm regards,
Webafrica Crew
We understand how frustrating this situation must be, especially when you’ve made every effort to cancel your service and feel like you’re not being heard. Having to go back and forth on something that should be straightforward can be very discouraging. We also recognise the confusion around using the chatbot. While it is designed to assist, the full cancellation process does require confirmation and completion through the correct channels, which means that if all required steps are not finalised, the cancellation may not be processed as expected. That said, the experience you’ve described clearly fell short of what should have been a clear and seamless cancellation journey.
Your feedback will be shared with our Customer Journey and Service Quality Teams for review and improvement, as making cancellations easier and more transparent is a key priority.
If you require any any further assistance with your cancellation, please send us a direct message on Hello Peter, and we’ll ensure the matter is reviewed and taken forward with the relevant team.
We will continue to work with you to ensure your cancellation is handled correctly and finalised without further inconvenience.
Warm regards,
Webafrica Crew
PH
Pieter-Jan Hoon's updateReviewer Update
10 Jun 2026, 12:02Good day
I have received an response from Fikele Ledwaba outlining my statement.
I rep**** with 2 questions but the mail was returned.
This is one of the reasons I am upset about your services as you make it very difficult to discuss issues with you.
Please resolve.
image.png 45.74 KB
I have received an response from Fikele Ledwaba outlining my statement.
I rep**** with 2 questions but the mail was returned.
This is one of the reasons I am upset about your services as you make it very difficult to discuss issues with you.
Please resolve.
image.png 45.74 KB
PH
Pieter-Jan Hoon's update10 Jun 2026, 12:02
Reviewer Update
Good day
I have received an response from Fikele Ledwaba outlining my statement.
I rep**** with 2 questions but the mail was returned.
This is one of the reasons I am upset about your services as you make it very difficult to discuss issues with you.
Please resolve.
image.png 45.74 KB
I have received an response from Fikele Ledwaba outlining my statement.
I rep**** with 2 questions but the mail was returned.
This is one of the reasons I am upset about your services as you make it very difficult to discuss issues with you.
Please resolve.
image.png 45.74 KB
Webafrica's replyOfficial
10 Jun 2026, 12:37Hi Pieter-Jan,
We understand how frustrating it must be to have your message bounce back when you’re simply trying to get answers, especially after already going through the effort of following up on your account.
Please note that we’re unfortunately unable to view any attachments or images shared via Hello Peter. However, after reviewing your account, we can confirm that Fikile did respond to your email earlier today at around 11:30am. Kindly check your inbox, including your spam or junk folder, in case the response may have been filtered.
If you’re still experiencing issues receiving emails or require further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly continue supporting you.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to have your message bounce back when you’re simply trying to get answers, especially after already going through the effort of following up on your account.
Please note that we’re unfortunately unable to view any attachments or images shared via Hello Peter. However, after reviewing your account, we can confirm that Fikile did respond to your email earlier today at around 11:30am. Kindly check your inbox, including your spam or junk folder, in case the response may have been filtered.
If you’re still experiencing issues receiving emails or require further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly continue supporting you.
Warm regards,
Webafrica Crew
Webafrica's reply10 Jun 2026, 12:37
Official
Hi Pieter-Jan,
We understand how frustrating it must be to have your message bounce back when you’re simply trying to get answers, especially after already going through the effort of following up on your account.
Please note that we’re unfortunately unable to view any attachments or images shared via Hello Peter. However, after reviewing your account, we can confirm that Fikile did respond to your email earlier today at around 11:30am. Kindly check your inbox, including your spam or junk folder, in case the response may have been filtered.
If you’re still experiencing issues receiving emails or require further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly continue supporting you.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to have your message bounce back when you’re simply trying to get answers, especially after already going through the effort of following up on your account.
Please note that we’re unfortunately unable to view any attachments or images shared via Hello Peter. However, after reviewing your account, we can confirm that Fikile did respond to your email earlier today at around 11:30am. Kindly check your inbox, including your spam or junk folder, in case the response may have been filtered.
If you’re still experiencing issues receiving emails or require further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly continue supporting you.
Warm regards,
Webafrica Crew
PH
Pieter-Jan Hoon's updateReviewer Update
10 Jun 2026, 12:39Hello
The 11:30 am mail is the one I responded to which then bounced back.
You have not told me what form of communication I should use? my next mail will simply bounce back again?
The 11:30 am mail is the one I responded to which then bounced back.
You have not told me what form of communication I should use? my next mail will simply bounce back again?
PH
Pieter-Jan Hoon's update10 Jun 2026, 12:39
Reviewer Update
Hello
The 11:30 am mail is the one I responded to which then bounced back.
You have not told me what form of communication I should use? my next mail will simply bounce back again?
The 11:30 am mail is the one I responded to which then bounced back.
You have not told me what form of communication I should use? my next mail will simply bounce back again?
Webafrica's replyOfficial
10 Jun 2026, 12:53Hi Pieter-Jan,
To ensure you’re able to get the help you need without further delays, please share your questions with us via a direct message on Hello Peter. We’ll review them from our side, and if it requires further escalation, we’ll make sure it’s directed to the appropriate team..
Warm regards,
Webafrica Crew
To ensure you’re able to get the help you need without further delays, please share your questions with us via a direct message on Hello Peter. We’ll review them from our side, and if it requires further escalation, we’ll make sure it’s directed to the appropriate team..
Warm regards,
Webafrica Crew
Webafrica's reply10 Jun 2026, 12:53
Official
Hi Pieter-Jan,
To ensure you’re able to get the help you need without further delays, please share your questions with us via a direct message on Hello Peter. We’ll review them from our side, and if it requires further escalation, we’ll make sure it’s directed to the appropriate team..
Warm regards,
Webafrica Crew
To ensure you’re able to get the help you need without further delays, please share your questions with us via a direct message on Hello Peter. We’ll review them from our side, and if it requires further escalation, we’ll make sure it’s directed to the appropriate team..
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
11 Jun 2026, 12:33Hi Pieter-Jan,
We hear your concerns, especially around the April service fee and the confusion regarding the cancellation and termination/refund process after cancelling in March.We can confirm that your query has been sent to our Finance Team, and they are currently working on reviewing your account and will provide feedback on both the service fee and clarification regarding the termination fee and refund linked to the router return.We appreciate your patience while this is being investigated, and we’ll ensure you receive a clear update as soon as feedback is available from the team.Warm regards,
Webafrica Crew
We hear your concerns, especially around the April service fee and the confusion regarding the cancellation and termination/refund process after cancelling in March.We can confirm that your query has been sent to our Finance Team, and they are currently working on reviewing your account and will provide feedback on both the service fee and clarification regarding the termination fee and refund linked to the router return.We appreciate your patience while this is being investigated, and we’ll ensure you receive a clear update as soon as feedback is available from the team.Warm regards,
Webafrica Crew
Webafrica's reply11 Jun 2026, 12:33
Official
Hi Pieter-Jan,
We hear your concerns, especially around the April service fee and the confusion regarding the cancellation and termination/refund process after cancelling in March.We can confirm that your query has been sent to our Finance Team, and they are currently working on reviewing your account and will provide feedback on both the service fee and clarification regarding the termination fee and refund linked to the router return.We appreciate your patience while this is being investigated, and we’ll ensure you receive a clear update as soon as feedback is available from the team.Warm regards,
Webafrica Crew
We hear your concerns, especially around the April service fee and the confusion regarding the cancellation and termination/refund process after cancelling in March.We can confirm that your query has been sent to our Finance Team, and they are currently working on reviewing your account and will provide feedback on both the service fee and clarification regarding the termination fee and refund linked to the router return.We appreciate your patience while this is being investigated, and we’ll ensure you receive a clear update as soon as feedback is available from the team.Warm regards,
Webafrica Crew