Webafrica will hold you prisoner

I have been trying for 3 months now to cancel my service.

On their client zone there is a red button clearly labeled "Cancel my service".

Does this button cancel the service? NO! Does it submit a request for cancellation to the correct department? NO! What does it do? It opens a chat window to talk to a bot. Is this a bot that navigates you through the cancellation process? NO! It is a general customer service bot. After a whole back and forth with the bot, you may be fortunate to get through to an actual person.

Is this a person in the correct department? NO! This person does not have the authority to capture the cancellation. All they do is say "I need to transfer you to a different department to make the cancellation..."

Then they transfer you back to the stupid bot who does not transfer you to someone who can process the cancellation, but merely waits until the session expires, and you must start the entire process again.

If you want to order a service from Webafrica, it literally can take less than 30 seconds, no bots or *********** customer service reps involved.

A web company that can build a web application that allows you to click a button and order a service, upgrade the service, fill in web forms with all the required details, but cannot even make a "Cancel Service button" take me to a person with the authority to cancel the service for me, or heaven forbid a form to cancel the service myself, clearly only cares about getting your money and keeping you on the hook as long as possible.