Webafrica will disconnect your fibre,even after you paid and there's nothing you can do about it

So yesterday I tried making a payment to webafrica in advance for my monthly fibre payment.there was no option for this.so earlier today around 1 o clock my fibre was disconnected. I immediately made payment and my fibre was reconnected. About half an hour ago my fibre goes down and I get notified it's been disconnected due to non payment. Now,for anyone that doesn't use webafrica this is the beauty of webafricas customer service. A phone call to their customer service will have you waiting on a line for half an hour only to have the phone randomly put down on you. An email will take 5 business days for a response if you're lucky. And the whatsapp customer care will take adleast 4 hours to respond to you and eventually they'll take so long to reply to you that the conversation will automatically be closed and you'll have no help.(I'm stil waiting now for a reply on whatsapp and it's been an hour) One thing I promise though, after being with webafrica for nearly 4 years if my fibre doesn't get sorted tonight I'm leaving for a different ISP because I have no idea how it's 2021 and webafrica can have none existent customer support