PR
Pieter R
1 reviews | Active since Sept 2018
03 May 2019, 16:26
WEBAFRICA WILL DELETE YOUR ACCOUNT WITHOUT WARNING
WEBAFRICA JUST DELETED MY ACCOUNT THAT I HAVE HAD AND PAID FOR SINCE 2005. THIS INCLUDES ALL SERVICES!
Helpful (0)
Replies (4)0
Replies (4)
Webafrica's replyOfficial
07 May 2019, 07:14 Dear Pieter ,
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
SOCIAL MEDIA:
•You can pop us a message via DM on Facebook or Twitter from 08:00 am – 16:00 pm, Mon – Fri, with your ticket reference (email) number, and our Social Media responder will follow up with the ticketing team and ensure response asap
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
SOCIAL MEDIA:
•You can pop us a message via DM on Facebook or Twitter from 08:00 am – 16:00 pm, Mon – Fri, with your ticket reference (email) number, and our Social Media responder will follow up with the ticketing team and ensure response asap
Kind regards,
Webafrica
Webafrica's reply07 May 2019, 07:14
Official
Dear Pieter ,
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
SOCIAL MEDIA:
•You can pop us a message via DM on Facebook or Twitter from 08:00 am – 16:00 pm, Mon – Fri, with your ticket reference (email) number, and our Social Media responder will follow up with the ticketing team and ensure response asap
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
SOCIAL MEDIA:
•You can pop us a message via DM on Facebook or Twitter from 08:00 am – 16:00 pm, Mon – Fri, with your ticket reference (email) number, and our Social Media responder will follow up with the ticketing team and ensure response asap
Kind regards,
Webafrica
PR
Pieter R's updateReviewer Update
07 May 2019, 08:48Unfortunately your official channels do not respond, and when they do, they immediately close the ticket. I was told a manager will phone me back on Monday, nobody phoned. I see that Web Africa has stopped responding on mybroadband.co.za as well. It would appear that the company is going out of business as, if this is how they treat their loyal customers, I can just imagine how they treat the customers I actually referred to you. Since my services aren't all restored, I would recommend anyone with an ADSL line still, to go to Telkom's website and get their homeUnlimited package. It's very competitive, and much cheaper than Web Africa, and believe it or not, Telkom's support as well as sales is dramatically better than Web Africa! Matt, whom I've spoken to personally on several occasions, has left a legacy, and you *****ed it up. I really do hope you pull your head out of where the sun don't shine and realize that giving good service is what got you where you are currently, and having appalling service, will see people vote with their wallets and leave you for someone who will respond to support requests.
PR
Pieter R's update07 May 2019, 08:48
Reviewer Update
Unfortunately your official channels do not respond, and when they do, they immediately close the ticket. I was told a manager will phone me back on Monday, nobody phoned. I see that Web Africa has stopped responding on mybroadband.co.za as well. It would appear that the company is going out of business as, if this is how they treat their loyal customers, I can just imagine how they treat the customers I actually referred to you. Since my services aren't all restored, I would recommend anyone with an ADSL line still, to go to Telkom's website and get their homeUnlimited package. It's very competitive, and much cheaper than Web Africa, and believe it or not, Telkom's support as well as sales is dramatically better than Web Africa! Matt, whom I've spoken to personally on several occasions, has left a legacy, and you *****ed it up. I really do hope you pull your head out of where the sun don't shine and realize that giving good service is what got you where you are currently, and having appalling service, will see people vote with their wallets and leave you for someone who will respond to support requests.
PR
Pieter R's updateReviewer Update
09 May 2019, 10:24Still waiting for someone to explain why this is happening, or anyone at the company to contact me
PR
Pieter R's update09 May 2019, 10:24
Reviewer Update
Still waiting for someone to explain why this is happening, or anyone at the company to contact me
PR
Pieter R's updateReviewer Update
22 May 2019, 11:56Few weeks later, and after receiving a response that "managers have been briefed and will be contacting me soon", no manager or contact from Web Africa has been made. Still waiting.
So, I cancelled all my services and moved my business elsewhere. I suggest everyone reading this will do the same thing. Web Africa does not, will not, ever care about their customers, and we can vote with our wallets and make this company either actually provide service, or go bankrupt and sell to a competitor.
I'm done being patient.
So, I cancelled all my services and moved my business elsewhere. I suggest everyone reading this will do the same thing. Web Africa does not, will not, ever care about their customers, and we can vote with our wallets and make this company either actually provide service, or go bankrupt and sell to a competitor.
I'm done being patient.
PR
Pieter R's update22 May 2019, 11:56
Reviewer Update
Few weeks later, and after receiving a response that "managers have been briefed and will be contacting me soon", no manager or contact from Web Africa has been made. Still waiting.
So, I cancelled all my services and moved my business elsewhere. I suggest everyone reading this will do the same thing. Web Africa does not, will not, ever care about their customers, and we can vote with our wallets and make this company either actually provide service, or go bankrupt and sell to a competitor.
I'm done being patient.
So, I cancelled all my services and moved my business elsewhere. I suggest everyone reading this will do the same thing. Web Africa does not, will not, ever care about their customers, and we can vote with our wallets and make this company either actually provide service, or go bankrupt and sell to a competitor.
I'm done being patient.