TS
Tyron S

1 reviews | Active since Aug 2021

04 Mar 2026, 13:25

WEBAFRICA wifi ****mers.

on the 14th feb 2026 i cantacted WEBAFRICA i spoke to a agent by the name of Yolanda H to cancel a order i placed for installation of the Wifi the account was not activated yet as nothing was done. the lady came back and said everything was done it is now cancelled.

as of yesterday the 03.03.2026 i am receiving watsapp notifications that the payment is unsuccessful more than 4 times so i asked the agent Lethabo M what is happening he checked and to my surprise this was never cancelled but now the agent logged a call to cancel everything send me a screen shot its cancelled but only on the 13th may 2026 and now they have billed me a service not rendered for March and April R324.70. i have requested for over an hour for a supervisor to call me the agent advised me they don't do call backs than later said they supervisor is not available but once they are they will call me back. i was on the chat line with the agent over an hour they refuse to remove this charges on my name this is the worst service ever received to anyone who has an account with WEBAFRICA cancel it because this is the worst whoever wants to take out any contracts with them do not they are day light ******s i am still waiting for a call back do not call me back unless this cost is being removed.

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Replies (1)
Webafrica
Webafrica's reply04 Mar 2026, 13:45
Official
Hello Tyron. We can see how upsetting and frustrating this situation has been, especially when you were under the impression that the order had been cancelled and then started receiving payment notifications and billing for services you believe were never activated. That would understandably cause concern.To ensure this is properly addressed, we have reached out directly to our Retention/Cancellation team to review your profile in full. They will assess the profile history, the billing for March and April, and contact you as soon as possible to discuss the best way forward. 
The goal is to resolve this clearly and fairly, with a proper explanation of what occurred and the appropriate next steps.We take matters relating to cancellations and billing seriously, and you deserve a clear and accurate resolution. Thank you for raising this with us. Our team will be in touch to work through this with you directly. R^