Webafrica where you pay even for no service.

As fibre lines was only installed in our area now, I app**** to move to a fibre line. I was already with webafrica on adsl. The application went well. But a month ago the adsl lines were ****** and I had no service. I got no answer on the WhatsApp line. I had to stop a Open serve employee in the street to hear that ADSL will not be repaired ever again. Also Webafrica at the beginning of this month deducted premiums for the new fibre line as well as the old non working ADSL line. Webafrica never told me that I need to cancel the old line. I thought same company, upgrade so they will handle it. But still a bigger problem is they don't want to refund on the ADSL as it shows active with them, while the lines are cut off. I don't want to be a client of this company anymore. I am not happy with them at all. I had to buy data on my cellphone at a cost of almost a R1000 just to be able to work. Mad mad mad.