WebAfrica where is my money? my services? Webafrica is a ***** service provider

I got my Vumatel installed in May with WebAfrica as my service provider, the 1st month was free with R19 as they advised. after it being installed, I received a call from Jason Williams from Webafrica asking me if everything was fine and if they installed everything and if I had any issues, I said to him no, but I asked him to give me an Easy pay Reference number to pay and he said I opted for a debit order and I advised how because they do not even have my bank details so I told him I don't want a debit running and I wanted a number I can pay with at the supermarkets and he sent me the easy pay ref number via email to pay. I did not pay for 3 months after installation, I decided to pay now in Oct the 4th using the easy pay number Jason gave me and I realize my Wi-Fi is not working still. I contact Webafrica via their WhatsApp platform to notify them of the issue I chatted with Sikho that transferred me to Jason, Jason then gave me a call on the same day saying the easy pay ref was linked to another account and he apologizes for the inconvenience caused then he went on to ask me to pay again another R400 while they allocate the R400 payment I've already paid so that I can be refunded which will take 2-3 days to allocate payment and i said no why should i pay again when i have already paid which was VERY SUSPICIOUS to me. I waited for 4 days and contacted them and now I cannot get hold of Jason and he never called again since speaking to him on the 5th of Oct. I contacted Asonele on Webafrica WhatsApp she asked for email thread to show Jason had sent me the Easy Pay Ref number and said she will escalate the matter but never heard from her till today (this is on the 9th Oct 2022). I spoke to Aphiwe on the 11th of Oct 2022 and said will transfer me to billing, I spoke to Mkhuleko he said I must pay R399 for activation and I asked what for because I made payment and am being sent from pillar to post about my payment but no one is willing to assist me he just proceeded to transfer my chat to Enrico I don't know for what and again I need to explain myself for the 5th time . Enrico tells me my services are cancelled and that I have another line waiting for activation and that I need to pay again. I sent my proof of payment with no help from Webafrica. Enrico said my matter has been escalated this is the 11th of oct 2022 and advised me that Vumatel will contact me directly to confirm my bank details to proceed for the refund he said feedback will take 48 business hours to receive an escalation ticked and that it will take 8-10 business days for the refund to reflect on my account but till this day no one has contacted me with MY MONEY. i contacted Webafrica again on the 14th of Oct 2022 spoke to Siseko M who transferred me to Phumelela who said it now takes up to a month. on the 20th of Oct spoke to Minentle who transferred my chat to Liezel who said the Easy pay ref shows that its cancelled on the system and said they have to allocate payment who said takes up to 10days. Webafrica can you please give me my money back!!!