EW
Eloise W

1 reviews | Active since Jul 2022

06 Jan 2023, 11:59

WEBAFRICA WHATSAPP SUPPORT SUCKS

Honestly Webafrica. Your service has been displeasing to say the least. What is it with the agents that runs the whatsapp customer support group over the holidays? I have been passed along from the one agent to the next for the LAST FOUR DAYS!

It is pathetic. I've requested that someone phones me or at least give me a number to phone accounts department to get a straight answer.

I suggest you put a "RATE THIS AGENT FROM 1 - 5" at the end of every chat and pay them according to that. Because you're definitely wasting your money on some of the agents working for you.

Please go into your chats and see the names I may not place on this group. You will be surprised how easily they just shrug you off.

I wish I had the money to cancel my service. I will never use Webafrica ever again.

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Replies (1)
EW
Eloise W's update06 Jan 2023, 14:43
Reviewer Update
My experience with Webafrica was terrible during this festive season. Being transfered from one agent to another and not getting my problem resolved literally left me tears. Until I got connected to Junade Porsaitides. Her patience and kindness and willingness to go the extra mile really pulled me through this madness of moving homes and getting a new service provider.

Thank you Junado for helping me. I'm sorry I was such a miserable customer. You're really a superstar. Webafrica needs to give you a raise!