WebAfrica Whatsapp Support is USELESS

Firstly, discontinuing the telephonic support was a major mistake. The Whatsapp support is a joke!! you wait over half an hour for a reply and then the agent doesn't even read or listen to what you are telling them! And they take forever to reply to each message you send. It should not take 2 hours for a conversation to take place regarding a support issue.

I have intermittent internet outages (there is very little bandwidth 0.2-0.5MB/s download). I was advised by one agent that there is an outage in my area and this is the cause of the issue. Another agent believes I must restart my fiber box and router continuously and check my ISP login details because the issue lies with my router. The issue does not lie with the login details as it matches 100% with the info from Webafrica. Secondly I do have some internet (I am meant to have 50up/50down) but I only get 0.2-0.5mb/s down and around 20mb/s up (this is not what I am paying for!!!) The Whatsapp agent "William" would not listen to me and forced me to reset me whole router which reset all my connected devices. This after I explained many times that the issue is not with my router, but rather with the service/line speed. "William" kept sending the same "copy paste" messages with my account details, and that I should restart my router etc. but not once did the agent actually supply proper support.

This Whatsapp service is useless and if Webafrica don't reinstate their telephonic technical support system I will move to a different ISP.

My issue is still not resolved and Webafrica automatically close my tickets without a resolution in place